THE WELL CLUB – PRIVACY POLICY
Last updated: 24 September 2026
1. Introduction
This Privacy Policy explains how The Well Club (“we”, “us” or “our”) collects, uses, stores, shares and protects your personal information when you visit our website at https://www.wellclub.coach, use The Well Club mobile application (“the App”), participate in our coaching programmes or otherwise interact with our services (collectively, the “Services”).
The Well Club provides personalised health and wellness coaching, which may include bespoke training programmes, nutrition guidance, lifestyle coaching, accountability, health assessments, diagnostics and related support.
We take your privacy seriously, particularly when handling sensitive personal and health-related information. This policy explains your rights and how you can exercise them.
2. Information we collect
Depending on how you use our Services, we may collect the following categories of information:
A. Personal and contact information
This may include your name, email address, telephone number, date of birth, address and other information you provide when registering for an account, booking a consultation, purchasing a membership or communicating with us.
B. Account and membership information
This may include your login and account details, membership status, subscription information, coaching preferences, onboarding responses and records of your interactions with our Services.
Payment information may be processed by our payment service providers. We do not necessarily receive or store complete payment card details.
C. Health, fitness and wellness information
To provide personalised coaching, we may collect information you choose to provide or authorise us to access, including:
Health history, relevant medical information and health questionnaires.
Fitness levels, exercise history, training preferences and workout records.
Nutrition habits, dietary preferences and food logs.
Body measurements, weight, body composition and progress photographs, where provided.
Information relating to sleep, stress, recovery, lifestyle and wellbeing.
Menstrual cycle, hormone-related or other reproductive health information, where relevant and voluntarily provided.
Blood test results, DEXA scans, InBody assessments and other diagnostic or assessment results, where included in your coaching programme.
Heart rate, activity, sleep or other fitness metrics obtained through supported devices or integrations, where applicable and authorised.
This information may constitute sensitive personal data or health data under applicable privacy laws. We only collect and use it where we have an appropriate lawful basis and, where required, your explicit consent.
D. Coaching and communications
We may collect information contained in your coaching check-ins, progress reviews, messages, consultation notes, feedback, support requests and other communications with our team.
E. Technical and usage information
When you visit our website or use the App, we and our service providers may collect technical information such as your IP address, browser type, device information, operating system, usage activity, pages viewed, referring websites, diagnostic information and information about how you interact with our Services.
F. Information from third-party services
Where you choose to connect a supported device, wearable, health platform or other third-party service, we may receive information from that service in accordance with your permissions and its privacy policy.
We may also receive information from professionals or service providers involved in delivering your coaching, where this is appropriate, lawful and relevant to your programme.
3. How we use your information
We use your information for the following purposes:
To create and manage your account and membership.
To deliver personalised training, nutrition, lifestyle and wellness coaching.
To assess your starting point, monitor progress and adapt your coaching plan.
To provide accountability, coaching check-ins, consultations and customer support.
To facilitate assessments, diagnostics or referrals to relevant professionals where included in your programme.
To enable relevant App features, including fitness tracking, progress insights and synchronisation, where supported.
To manage payments, subscriptions, billing and membership administration.
To communicate with you about your account, programme, appointments, updates and support requests.
To maintain, secure, troubleshoot and improve our Services.
To comply with applicable legal obligations and protect our legitimate business interests.
To send marketing communications where permitted by law and, where required, with your consent.
We will not use sensitive health information for advertising or unrelated marketing purposes without an appropriate lawful basis and any consent required by law.
4. Lawful basis and consent
Where applicable, we process personal information on one or more of the following bases:
Contract: where processing is necessary to provide the Services you have requested.
Consent: where you have given consent for a particular purpose, including where explicit consent is required for sensitive health information.
Legal obligation: where processing is necessary to comply with applicable law.
Legitimate interests: where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.
Where we rely on consent, you may withdraw it at any time by contacting us. Withdrawal does not affect the lawfulness of processing carried out before withdrawal. It may, however, mean that certain personalised coaching or App features can no longer be provided.
5. Health and fitness data
The Well Club may process health and fitness information to provide the personalised services you request.
We will:
Collect health-related information only where relevant to the Services and permitted by applicable law.
Explain the purpose of collection and obtain consent where required.
Use health information for coaching, assessment, progress monitoring and related service delivery, as described in this policy.
Limit access to people and service providers who need the information to perform their authorised roles.
Apply appropriate technical and organisational safeguards to protect this information.
Not sell your health information or use it for advertising purposes.
Where third-party platforms or professionals are involved in delivering your Services, information may be shared with them as described in the “Sharing your information” section below.
The App and our coaching Services are not a substitute for medical diagnosis or treatment. You should consult an appropriately qualified healthcare professional for medical advice.
6. Sharing your information
We do not sell your personal information.
We may share relevant information with the following categories of recipients where necessary, lawful and appropriate:
A. Service providers and technology partners
These may include providers of:
Website hosting and website analytics.
App hosting, software, coaching and membership platforms.
Secure data storage and cloud infrastructure.
Payment processing and subscription management.
Email, messaging, customer support and communications.
Fitness tracking, wearable integrations and diagnostic systems.
These providers may process information on our behalf under appropriate contractual and security arrangements, where required.
B. Coaches and relevant professionals
We may share relevant information with authorised coaches, healthcare professionals, diagnostic providers or other specialists involved in delivering your programme, where this is necessary and permitted by law.
C. Legal and regulatory recipients
We may disclose information where required by law, a court order or a valid request from a competent authority, or where necessary to establish, exercise or defend legal claims.
D. Business transfers
If our business is involved in a merger, acquisition, restructuring or sale of assets, personal information may be transferred as part of that transaction, subject to applicable privacy laws and appropriate safeguards.
We do not permit third parties to use your sensitive health information for their own advertising purposes.
7. Website hosting and cookies
Our website is hosted by Squarespace. When you visit the website, Squarespace may collect information such as your browser, network and device information, IP address, pages visited and referring websites. Squarespace may process certain information for its own purposes in accordance with its privacy policy.
You can read more here:
Our website may use cookies and similar technologies. These may include necessary cookies required for the website to function and, where enabled and permitted, analytics or performance cookies that help us understand website traffic and usage.
Where required, non-essential cookies will only be used after you have provided the appropriate consent through our cookie banner or preference controls.
For more information about Squarespace cookies, visit:
You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Data security
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include access controls, restricted permissions, secure service providers and appropriate safeguards for data transmission and storage.
Access to sensitive information is limited to authorised individuals who need it for legitimate service-related purposes.
No method of transmission or electronic storage is completely secure. Although we take reasonable steps to protect your information, we cannot guarantee absolute security.
9. International transfers
Your personal information may be processed or stored in countries outside the country in which you live, including where our technology providers or service providers operate.
Where applicable privacy laws require safeguards for international transfers, we will take appropriate steps to ensure that your information receives the level of protection required by those laws.
You may contact us for further information about relevant safeguards.
10. Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing our Services, maintaining appropriate business records, complying with legal obligations and resolving disputes.
The retention period will depend on the nature of the information, the purpose for which it was collected and any applicable legal requirements.
Where information is no longer required, we will take appropriate steps to delete it or render it anonymous, subject to any lawful retention obligations.
11. Your privacy rights
Depending on your location and the applicable law, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Request restriction of, or object to, certain processing.
Request a copy of certain information in a portable format.
Withdraw consent where processing is based on consent.
Lodge a complaint with the relevant data protection authority.
To exercise your rights, contact us at [INSERT PRIVACY CONTACT EMAIL]. We may need to verify your identity before responding.
We will respond within the time limits required by applicable law. Some rights may be subject to legal exceptions.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our Services, technology, data practices or legal obligations.
When we make changes, we will update the “Last updated” date above and take any additional notification steps required by applicable law.